At The Maids Home Services we use an independent marketing research company (The MSR group) to survey our customers. They ask how satisfied customers are with our service. These calls are made everyday. They ask questions about specific aspects of the clean such as dusting, vacuuming, bathroom cleanliness and kitchen cleanliness. We also ask about arrival time and the customers' feelings about the cleaning team and the company. Lastly we ask about overall satisfaction. If you become customer (as we hope you will!) do not be surprised if you are called to ask your opinion of our service.
The testimonials below are direct quotes from our customers that were gathered by The MSR Group in their independent surveys.
7/5/10 - Brenda
Very thorough, overlooks my "piles" of papers in each room:) and just cleans around them. I like that they even clean the baseboards.
6/14/10 - Brad
Just wanted to let you know how fantastic this team is and how satisfied we are. After we come home from work on the cleaning day it reminds us of how great the work is. We have also recommended this team to another family
6/15/10 - Michelle
The Maids are absolutely great. My team leader is always attentive to my requests and the rest of the team is always pleasant and cheerful as they go about their work. I don't know how I would get along without them. They do an outstanding job!
6/28/10 - Maria
I have an old ranch-style, rather dusty house with dusty vents and they make everything like neat and clean. I have breast cancer. My mom has had a stroke and lives with me. I have a Downs Syndrome brother who lives with me and quit a few weekends I have quite a few children of family members that have died of cancer. So, cleaning is a luxury for me and they make it easier for me to have my house look presentable.
7/5/10 - Anonymous
The team continues to provide reliable, efficient service leaving our home nice and clean. We greatly appreciate the service.
6/23/10 - Jane
The service from the Maids team assigned to my home is always consistent and reliable--when I walk in the door, I know that everything has been cleaned in a thorough and professional manner.
6/14/10 - Darcy
Spectacular! The house is SO clean and smells and even feels SO fresh and organized! And the Maids even did the most detailed work, like lining up the cat dishes! WONDERFUL JOB!!!!!
6/10/10 - Sally
Team 2 does a fantastic job each time they clean my house. I travel a lot so I don't have time to keep up with the house work. Coming home from a trip to a clean house is the best feeling in the world.
6/7/10 - Jeff
superb cleaning, on time, on budget, informed customer of schedule, details team lead polite, involved, hard working
5/19/10 - Michelle
The Maids did an excellent job, as usual, on Monday. They are very thorough and are always happy to give special attention to anything I request. They really seem to enjoy their work and go the extra mile to make my home shine! The members of my team are personable, professional, and very friendly. They are a joy to work with. I can't say enough about them and find myself regularly siting The Maids as an example of what customer service should be and recommending them to anyone who might be in need of their services. Thanks ladies!
5/22/10 - Cheryle
I never thought some of the things really in need of cleaning could look as brand new as they do now, such as getting the yellow out of the floors (I don't have an excuse now to get new floors) and the cleaning inside the refrigerator. Great job all around.
6/3/10 - Kathi
The team continues to do an excellent job cleaning our home. They also always secure the house when they leave. We are very pleased with our service. Thank you.
6/3/10 - Sheri
We have been VERY please with the service from The Maids. Daniella and her team are very prompt, polite, and do an awesome job. We find ourselves looking forward to our next clean to get that "the maids were just here smell" of freshness throughout the house
6/11/10 - Joan
The ladies are consistently professional, friendly, and conscientious. We always look forward to their visit and the wonderful feeling of a beautifully cleaned house. Please extend our gratitude to the team of ladies assigned to our house.
6/6/10 - Colin
We were impressed by how hard the staff worked. They took no breaks and worked at a very good pace the entire time. At the end, they told us that they could do additional work that needed to be done, for an additional cost. Because they had worked so hard for the 2 hours, we believed them and authorized the additional work.
6/3/10 - Elizabeth
The team was outstanding and very personable. They did a very good job cleaning my home. I did notice a few window sills that did not get cleaned/dusted but otherwise was very satisfied.



